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How to Make Sure You’re Setting the Right Goals for 2023

We’re closing out another year and planning ahead for the next. As leaders who value our …

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Gratitude: The Essential Leadership Skill You Might Be Missing

It’s that time of year. Everyone is talking about gratitude. Gratitude is more than just a …

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How To Get The Most of Your Strategic Planning

In the age of Zoom, hybrid meetings, and conference calls, we hear the familiar refrain: this …

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The Future of Leadership

What I love about leadership is that it is constantly evolving.  None of us will ever …

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Onboarding That Aligns with Your Mission

Having a solid mission statement can make any onboarding process a million times better. When you’ve …

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Language Matters

While the adage “stick and stones will break my bones, but words will never hurt me” …

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About Amy Lafko

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.