Listening to Understand
Listening is a crucial leadership skill. Listening shows you are committed to the other person’s point …
Blog
Don’t Dismiss Gratitude: Here’s Why
It’s November, and I’m discussing gratitude. Yes, it’s cheesy and everybody’s doing it, but there is …
Bring Clarity to Accountability: Helping people understand the job expectations and what it takes to succeed.
I often hear leaders say: “No one on my team does what they’re supposed to be doing. “Or, “I’m so frustrated because I have to do it all.” Sound familiar? These phrases are an indicator that there might be a lack of clarity and communication about the role expectations and success factors in your organization.
What Are Driving Forces And Why Should You Care
We all have a core driving force, or a motivation, that launches us into action and fuels our whole world. But the impact of driving forces, what motivates us, isn’t always visible. As team members and leaders, considering the impact of these driving forces will make a huge difference in the success of our team and the engagement of our people (ourselves included!).
How to Identify & Leverage Individual Motivation
“People just don’t want to work.” I’m hearing this idea more and more despite the fact …
Why You Should Use DISC to Understand Your Team
Is your team as successful as they could be? The DISC assessment is not only a …
Sign Up For Our Newsletter
About Amy Lafko
As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.