Onboarding That Aligns with Your Mission
Having a solid mission statement can make any onboarding process a million times better. When you’ve …
Blog
Language Matters
While the adage “stick and stones will break my bones, but words will never hurt me” …
Understanding and Utilizing Communication Loops
Any time you are working with people, communication is wildly important to success. While this is …
Using a Meeting as a Connection Opportunity
What’s your first reaction when you have to lead, attend, or organize a meeting at work? …
I Get a Little Fiery about Quarterlies
A new client showed me her management guidebook, which stated, “Quarterlies may be called ‘quarterlies’ but …
Sign Up For Our Newsletter
About Amy Lafko
As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.