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The Grateful Mind

Let’s face it: every once in a while, we get trapped in the go, go, go …

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The Pilot’s Mind

Did you know that airplanes fly off course 90% of the time? I was fascinated to …

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Stop-Start-Continue

My computer is slowing down a little bit. If you’ve got a Mac, you know the …

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How Mindset Impacts Behavior

Does mindset really matter? If it does, how can you tell if an organization has the …

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Why Meetings Matter

Have you ever sat through a meeting with no direction or space for attendee communication? It …

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How Mindset Impacts Communication

Mindset can change everything. What does it look like to have the “right” mindset?  Have you …

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About Amy Lafko

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.