Closing the Gap Between Leadership Expectations and Team Performance
Learn how unspoken assumptions may be impacting your team and how to realign for success.
Blog
Too Good Not to Share…
With theoretical learning for the sake of learning as my highest motivator, I love coming across ...
The Best Reason to Build Bench Strength Within Your Team
In my previous blog post, I shared the true meaning of bench strength, the skills and ...
Building Bench Strength Within Your Team
When you think about leadership training, do you focus on those at the top—the ones who ...
When It Comes to Turnover, Are You Solving the Wrong Problem?
Employment trends reveal the turnover rate in the U.S. job market is spiking. According to research, ...
Closing the Gap Between Leadership Expectations and Team Performance
Learn how unspoken assumptions may be impacting your team and how to realign for success.
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About Amy Lafko
As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.