Productive Curiosity in Leadership

Oftentimes, we think leaders have it all figured out. And we would hope so…they’re the people …

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Wave of Resignations

There’s no doubt about it–the past 15 months have been filled with lots of uncertainty. While …

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The Power of a Job Title

What’s in a name? It turns out, quite a lot!  For an organization to function properly, …

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Selfie High Five

Are you celebrating enough?  Or are you like me, focusing on the mistakes and failures instead …

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Failures and Mistakes

Let’s face it: failing isn’t fun. But it’s necessary if we want to get better, be …

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Power of the Post-It

I use post-its all the time, personally and professionally. Below is just one example: I’m writing …

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About Amy Lafko

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.