Understanding and Utilizing Communication Loops
Any time you are working with people, communication is wildly important to success. While this is …
Blog
Using a Meeting as a Connection Opportunity
What’s your first reaction when you have to lead, attend, or organize a meeting at work? …
I Get a Little Fiery about Quarterlies
A new client showed me her management guidebook, which stated, “Quarterlies may be called ‘quarterlies’ but …
How to Effectively Check-in with Your Team
This may come as a surprise to you, but in order to be a People First …
How Transparent should I be with My Team?
I get this question all the time. Don’t hate me, but the answer to this question …
Don’t Be A Jerk
Having lunch with a friend of mine the other day, we got to talking about The …
Sign Up For Our Newsletter
About Amy Lafko
As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.