Blog

The Challenges and Benefits of the People First Method

As we start the new year, take a moment to THINK about the mindset you want …

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Intentional Leadership

Have you ever thought about what it means to be an intentional leader? Most, if not …

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Strategic Planning

I love fall, the changing colors, the crisp air, and apple cider.  Fall is also a …

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Career Rock Wall

How do we prioritize growth in our organizations? When the individuals on our teams grow, our …

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Frequency: Find Your Cadence

Certain meeting formats lend themselves to specific frequency: annual all-staff gatherings, quarterly manager check-ins, weekly leadership …

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Check-In Rounds

As you go throughout your daily routine, do you ever stop and think about everyone else’s? …

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About Amy Lafko

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.