How to Effectively Check-in with Your Team

This may come as a surprise to you, but in order to be a People First …

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How Transparent should I be with My Team?

I get this question all the time.  Don’t hate me, but the answer to this question …

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Don’t Be A Jerk

Having lunch with a friend of mine the other day, we got to talking about The …

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Self-Limiting Beliefs

Recently, I was fortunate enough to visit one of my favorite retreat hotels in Tucson. The …

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Accountability Starts with YOU

Has someone ever let you down and your first thought is “why did they do that”? I’m …

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Surviving vs Thriving

We are almost through the first quarter of 2022! So I have a question for you…Are …

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About Amy Lafko

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.