Failures and Mistakes

Let’s face it: failing isn’t fun. But it’s necessary if we want to get better, be …

Read More

Power of the Post-It

I use post-its all the time, personally and professionally. Below is just one example: I’m writing …

Read More

Sign Up For Our Newsletter

About Amy Lafko

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.