Don’t Be A Jerk

Having lunch with a friend of mine the other day, we got to talking about The …

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Self-Limiting Beliefs

Recently, I was fortunate enough to visit one of my favorite retreat hotels in Tucson. The …

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Accountability Starts with YOU

Has someone ever let you down and your first thought is “why did they do that”? I’m …

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Surviving vs Thriving

We are almost through the first quarter of 2022! So I have a question for you…Are …

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Self-Awareness as a Foundation for Great Leadership

The future of work depends on people, and how they are led will determine how they …

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Change Your Mind, Change Your Habits

As we leave January behind, you’re probably a few weeks into your New Year’s Resolutions. How …

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About Amy Lafko

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.