The Real ROI of Leadership Development

I recently completed my Exchange Facilitator Guide certification, and it reminded me just how important it is to choose wisely when it comes to training programs. When you’re spending resources (not just money but TIME), you want something that delivers real outcomes. With this certification, I was implementing tools week to week and seeing immediate impact.

My personal experience reminds me that for lasting change, training programs must be practical, tactical, and sticky. 

A leadership development program that is 
practical, tactical, and sticky. 

I’m so proud that those 3 words are my brand promise. And more importantly, those words are used to describe my programs. After all, what is a promise if you can’t deliver?    

The difference in People First Leadership programs is that we train using practical methods and concepts that directly apply to participants’ work. To make it sticky, we practice first in a safe space and then trial the concepts in the real world. Reflecting on the experience to find the wins and identify areas for improvement is what builds lasting (sticky) change in skill set and mindset.

I may be the type who learns for the joy of learning, but training does need an ROI for your people and your practice. The money ROI of skilled leaders is decreased turnover, increased productivity, decreased errors, etc. The experiential ROI of skilled leaders is decreased conflict, improved employee and patient satisfaction, less drama, and more joy.    To learn more about the leadership development programs I offer, reach out here.

Resources

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About Amy Lafko

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.